The relationship to the business
There are 4 key elements to any business relationship:
- Understand
- Inform
- Challenge
- Transform
Understanding the business is key to delivering effective ICT. This will be achieved by:
- Effective account management. Building relationships and facilitating regular two-way communication to foster mutual understanding
Informing the business about the potential for ICT to transform services is fundamental to the change process. This will be achieved by:
- ICT involvement at every stage of key transformation projects
- An intelligent Service Desk that will assist customers with making the most effective use of the technology available to them rather than just dealing with technical faults
Challenging the business to transform through better use of technology. This will be achieved by:
- Taking a corporate view rather than a partial view and ensuring opportunities for efficiency are maximized
Transforming the business will be essential to meet the challenges of Strategic Commissioning, shrinking capacity and increasing demand. This will be achieved by:
- Understanding, informing and challenging the business
- Working in close partnership with the business in all change management and transformation programs
- Sharing services with partner organizations where this reduces cost and improves customer service